Scope and academy contact
These proposed terms describe the use of the Hidaya Academy website and the steps for discussing lessons. Contact customer-support@hidaya-academy.com for questions. Course descriptions, schedules and teacher availability must be confirmed with the academy before enrollment.
Choosing a course and package
Select the course and an available package. Displayed prices, lesson lengths and calculated discounts describe the selected configuration; confirm the final amount, currency, number of students, lesson format, billing period and schedule directly with the academy. A WhatsApp inquiry does not create an enrollment, completed purchase or guaranteed place.
Placement and learning expectations
Share relevant learning goals and starting level so suitable lessons can be discussed. Learning progress depends on starting ability, attendance and practice. Course descriptions do not guarantee fluency, memorization, a fixed completion date, employment or an accredited certificate. Any assessment or certificate arrangement must be confirmed separately.
Parents and guardians
A parent or guardian should handle arrangements for a child, confirm age suitability and agree how lesson communication and progress updates will work. Explain any necessary learning adjustments through an appropriate private channel, and avoid unnecessary sensitive information in public forms.
Scheduling, attendance and changes
Confirm time zone, lesson duration, frequency, delivery platform and any equipment requirements before lessons begin. Notify the academy promptly if a lesson cannot be attended. The notice period, late-arrival treatment, replacement lessons, teacher absences, subscription expiry and renewal arrangements must be agreed in writing before payment.
Payments, cancellations and refunds
The website does not complete payments or issue a payment receipt. Obtain the academy’s payment instructions and written cancellation, refund and rescheduling conditions before paying. This draft does not introduce a non-refundable fee, a cancellation deadline or a refund entitlement beyond applicable rights. The academy must approve the actual commercial rules before these terms are adopted.
Respect, safety and learning materials
Treat teachers, students and staff respectfully. Do not harass others, share private lesson links or distribute another person’s personal details. Ask for permission before recording or sharing a lesson or another person’s image or voice. Course materials may be used for the agreed learning purpose; further reproduction or distribution requires permission from the relevant rights holder.
Concerns and complaints
Raise a teaching, scheduling or service concern with customer-support@hidaya-academy.com, giving enough detail to identify the arrangement without including unnecessary private information. A child-safety concern should be brought promptly to the academy and, where immediate danger exists, to the appropriate local emergency service.
Privacy and updates
Information handling is described in the academy’s Privacy Policy once adopted. Keep a copy of the package and terms agreed for your enrollment. Changes to published website terms should carry a new date and should not silently replace separately agreed arrangements. This is an academy review draft, not a record of a student’s acceptance.